How can we help?
Answers to the most common questions about InfluencerForge.app — models, credits, billing, and troubleshooting.
InfluencerForge.app in 30 seconds: train a synthetic AI persona from reference photos, generate photos, video, and voice from one credit pool, and use a transparent per-render credit cost. See pricing for exact numbers.
27 articles across 6 categories
Getting started
How do I train an AI model?
Go to the Models section in the app and click "Train new model". Upload a set of reference images (you must own the rights to all images), give your model a name, and confirm. Training costs 50 credits as a one-time fee per model. Once trained, you can generate unlimited content from that model — you only pay credits for each render, not for training again.
How do I generate images?
Select a model from your library, choose a preset or write your own prompt, then click Generate. Credits are deducted per render: a Standard-quality image costs 3 credits, HD costs 6 credits, and 4K costs 12 credits. Failed generations are automatically refunded — no action required on your part.
What are presets?
Presets are curated style templates — over 30 of them — covering categories like Instagram selfie, fashion editorial, UGC product ad, gym mirror, beach day, travel influencer, skincare campaign, and more. Each preset controls the scene, lighting, and mood so you can produce on-brand content in one click without writing a detailed prompt.
What are credits and how many do I need?
Credits are the unit you spend on generations. A Standard photo costs 3 credits, HD costs 6, 4K costs 12, and a 5-second video clip starts at 60 credits. Training a new AI model costs 50 credits as a one-time fee. The Free plan includes 100 one-time credits. Paid plans refresh credits every billing cycle. You can also top up with credit packs (1,000 to 50,000 credits) that never expire and stack with your plan.
Account & security
How do I change my password?
In the app, go to Settings > Security. Enter your current password, then your new password (minimum 8 characters), and save. If you have forgotten your password, use the "Forgot password" link on the sign-in screen — we will send you a reset link by email.
How do I change my email address?
Go to Settings > Account and update your email address. A confirmation link is sent to both your old address and your new address. You must confirm from both inboxes before the change takes effect. If the email does not arrive, check your spam folder.
How do I sign out everywhere?
In Settings > Security you can trigger a global sign-out. This invalidates all active sessions on all devices immediately.
Can I export my data?
Yes. You can request a full GDPR data export from Settings. We will prepare a JSON file containing your account data, generation history, and model metadata and make it available for download.
How do I delete my account?
Account deletion is permanent and removes all your models, generations, and data. To delete your account, go to Settings > Account and follow the deletion flow. If you have an active subscription, cancel it first so you are not billed again.
Billing & credits
Do unused credits roll over?
Plan credits (included with your monthly or yearly subscription) reset each billing cycle. Top-up credit packs never expire and stack on top of your plan balance — they are consumed after your monthly plan credits.
Can I cancel my subscription anytime?
Yes — cancel in one click from Settings > Billing. You keep full access until the end of the current billing period. No prorated refunds are issued for the remaining days.
Do paid plans include a commercial license?
Yes. All renders generated on a paid plan (Starter, Creator, Studio, Agency) include a personal commercial license — you can use them in ads, social media, and brand campaigns. The Free plan exports are watermarked and are not licensed for commercial use.
Is yearly billing cheaper?
Yes. Yearly billing is 20% cheaper per month compared to paying month-to-month. You get the same credit allowance and features — just at a lower effective rate. Your rate is locked in for the year.
What payment methods do you accept?
Payments are processed securely via Stripe. We accept all major credit and debit cards (Visa, Mastercard, American Express). Card data is handled entirely by Stripe — we never store your card details.
Troubleshooting
My generation failed — what happens to my credits?
Credits are automatically refunded when a generation fails or is flagged by our content filters. You do not need to contact support or take any action. The refund appears in your credit balance immediately.
My model training failed — what should I do?
If training fails, wait a few minutes and retry. Training failures are rare. If your credits were charged for a failed training that did not complete, contact us at support@influencerforge.app with your account email and we will resolve it.
I can't sign in or reset my password.
On the sign-in screen, click "Forgot password". Enter your email address and we will send a reset link. Check your spam folder if it does not arrive within a few minutes. If you still cannot access your account, email support@influencerforge.app.
I changed my email but the confirmation email hasn't arrived.
Check both your old inbox and your new inbox — and their spam/junk folders. Confirmation emails from both addresses must be clicked. If neither arrives after 10 minutes, go to Settings > Account and re-submit the email change request.
Can I clone a real person or celebrity?
No. We strictly forbid cloning of real people, celebrities, or minors. Every AI model must represent an 18+ individual and you must confirm that you own the rights to any reference images you upload. Violations result in immediate account termination without refund.
Generation quality & limits
Why do some generations look slightly different from my trained model?
Every render is a fresh generation, not a copy-paste of a reference photo — small variation in expression, lighting, or angle is expected and is part of how the underlying engine works. If a batch drifts noticeably in face shape or hair, add more diverse reference photos and retrain; a second training pass almost always tightens results.
What resolutions and formats can I generate?
You can choose Standard, HD, or 4K quality per render — each costs a different number of credits (see the pricing cost table). Outputs are delivered as JPEG or PNG depending on the content type; video clips are delivered as MP4.
Is there a limit on how many generations I can run per day?
There is no hard daily cap — you are limited only by your available credit balance. Very high-volume automated usage may be subject to fair-use rate limiting to keep the platform responsive for everyone.
Why was my generation blocked by content moderation?
Every prompt and output passes through automated content filters that block sexual content involving minors, non-synthetic real-person cloning without consent, and other policy violations. If a generation is blocked, the credits for that attempt are automatically refunded.
Policy & licensing
Who owns the images I generate?
You own the generated output. On paid plans, that ownership comes with a commercial license permitting use in advertising, e-commerce, and branded content. Free-plan exports are watermarked and licensed for personal, non-commercial use only.
Can I use generated content for paid advertising?
Yes, on any paid plan (Starter, Creator, Studio, Agency). Verify your current plan's terms in the billing section — the free tier is not licensed for paid advertising or commercial product listings.
Are all personas required to be 18+?
Yes, without exception. Every trained AI model must represent a synthetic or consenting adult (18+) individual. This is enforced at training time and is non-negotiable — violations result in immediate account termination.
Does the platform support cloning a real influencer's likeness?
No. Reference photos must depict either a fully synthetic character or a real person who has given explicit written consent to have their likeness used for training. Cloning celebrities, public figures, or any non-consenting real person is prohibited.
Still need help?
We answer support requests by email. Expect a reply within one business day.